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  • Hillary Hartley 11:53 pm on June 25, 2010 Permalink | Reply
    Tags: egovernment, , media, , Pew Internet, presentation   

    Media Consumption After a Decade of the Internet 

    Very cool report from Pew Internet about how media consumption has changed in the last 10 years.

    I encourage you to substitute the word “government” in your head anytime you see the word “news” in the presentation. While the numbers won’t be quite right, the sentiment is spot on.

    For example, from the slides…

    How audience’s attitudes and behaviors have changed:

    • news is pervasive.
    • news is portable.
    • news is personalized.
    • news is participatory.
    • news is a social experience.

    Any of that sound familiar if you substitute “government”?

    Personally, this reinforces my thesis statement from the last post that government sites and news sites have (or at least should have) much in common. Government portals will hopefully continue to learn from the best news aggregation sites.

  • Hillary Hartley 2:36 pm on April 28, 2010 Permalink | Reply
    Tags: aggregation, community, , egovernment, geocoding   

    Aggregation + Geocoding + Community Engagement = eGov formula for success 

    New D.C. Site to Rely on 3 Things for Delivering News on Every Block

    People who visit Allbritton Communications’ still-unnamed metro D.C. news site when it launches in June will see elements that have been employed elsewhere — aggregation, geocoding, community engagement — but not quite in this formula.

    This article is focused on implementing a local government/news portal, but hits several major points relevant to eGovernment including:

    • shoot high and low — realize you can’t be all things to all people and prioritize content (in this case news) using a “top 10 percent” rule;
    • aggregate heavily — find and surface good content…data, data, data;
    • geocoding as personalization — key to delivering the “bottom 10 percent”; localization helps surface content the user otherwise wouldn’t know exists;
    • get people to come when there’s nothing going on — build hooks into the site so users come whether there’s news or not (or whether they got a notice about their license renewal or not, etc.); compelling content is key.

    With a staff of 50 (“including 20 reporters and seven members of a community engagement team”), I’m excited to see the final product.  Hopefully they are modeling EveryBlock in design as well as architecture.  It’s one of my favorite data portals on the web.

  • Hillary Hartley 2:08 pm on April 27, 2010 Permalink | Reply
    Tags: , egovernment, , research   

    Pew Internet’s “Government Online” Link Round-Up 

    Summary: the internet gives citizens new paths to government services and information.

    Fully 82% of internet users (representing 61% of all American adults) looked for information or completed a transaction on a government website in the twelve months preceding this survey. Some of the specific government website activities in which Americans take part include:

    • 48% of internet users have looked for information about a public policy or issue online with their local, state or federal government
    • 46% have looked up what services a government agency provides
    • 41% have downloaded government forms
    • 35% have researched official government documents or statistics
    • 33% have renewed a driver’s license or auto registration
    • 30% have gotten recreational or tourist information from a government agency
    • 25% have gotten advice or information from a government agency about a health or safety issue
    • 23% have gotten information about or applied for government benefits
    • 19% have gotten information about how to apply for a government job
    • 15% have paid a fine, such as a parking ticket
    • 11% have applied for a recreational license, such as a fishing or hunting license

    Report OverviewFull Report (with PDF download available)

    “We don’t trust government, but we like government websites” by Matthew Lasar at Ars Technica
    “Pew Report: Citizens turning to Internet for government data, policy and services” by Alex Howard at O’Reilly Radar
    Government Use of Social Media – “In Addition to,” Not “In Lieu of” by Steve Radick

    This is all great news for eGovernment, open government, Gov 2.0, etc.  Alex Howard’s article probably hits the most points and provides the best overall summary.  To summarize his summary:

    • People are looking for government data — 40% of adults have searched for data about the business of government.
    • The consumption of government social media is growing — 33% are using social tools to get information about the business of government.
    • Government is increasingly participatory — 23 percent have participated in a broader online debate over government issues.
    • Users are overwhelmingly successful — “a sizable majority of online visitors were able to accomplish their goals.”
    • Use of the web for government transactions growing rapidly — see the bullets at the top of this post.
      • People are visiting government websites to do things.
      • However, among the general population, the telephone remains the number one way people prefer to contact government.
    • Search is king — 44 percent of online users start with a search engine.
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